Here’s my health insurance company’s stated purpose:
Improving customers’ lives by making healthcare work better.
They are a good company, and for the most part, I have received good service.
But two points. First, from their perspective, I am a customer, not a patient or a person ⇒ this is a purely a transactional and financial relationship.
And second, their purpose is not to make me healthier, but to make healthcare work better. Or, rephrased, they want to make the healthcare system better, not me.
There is nothing specifically wrong with this as long as everyone agrees that health insurance companies are financial institutions, not healthcare institutions.
In other words, their business isn’t about health; it’s about money.